Assistant Manager, SGA Volunteer Management

You will focus on the planning and implementation of volunteer recruitment and management strategies, research work and utilising data and analytical skills to enhance the effectiveness of our Silver Generation Ambassador (SGA) volunteer programme.  

• Develop and propose new partnerships with Institutes of Higher Learning and Corporate partners and other sources for volunteer recruitment 
• Track and monitor centralized volunteer recruitment efforts, analyze volunteer leads, and provide monthly reports on lead generation and conversion
• Coordinate with AIC’s divisions and Satellite Offices on volunteer-related communication, marketing, and branding to enhance awareness and drive recruitment
• Extract, collate, and analyze data from various systems for timely submission of volunteer management research, reports and dashboards 
• Support the planning, execution, and administration of volunteer appreciation and recognition initiatives, including awards and referral incentive programs 
• Plan and organize engagement, recognition, and appreciation events for volunteers and partner organizations
• Develop and implement a comprehensive volunteer management policy that outlines the standards, procedures, and best practices for recruiting, training, and supporting volunteers, ensuring alignment with organizational goals 
• Manage and assist volunteer related operations and administration 
• Monitor KPIs, guide the team towards achieving targets, and generate KPI reports
   

Job Requirements 

• Degree with 5 years of relevant working experience in operations
• Experience in managing volunteers, especially in the social/community care sector
• Good communication (written and verbal), interpersonal, and management skills
• Proficiency in data collection, analysis, reporting, and compliance/governance
• Analytical and organised, able to translate concepts into actionable goals
• Meticulous, resourceful and creative
• Possess an open and collaborative mindset, highly adaptable and thrive in a fast-paced environment