Assistant Manager/ Senior Executive, Programme Implementation & Operations Planning
Job Description
The jobholder is responsible for managing relationships with Service Providers (SPs) of Active Ageing Centres and other senior-related facilities and services, co-developing service improvement plans, building provider capabilities, and ensuring alignment with AIC’s strategic goals. The role also involves surfacing ground insights to inform policy and programme development.
- Service Engagement & Management
- Partner SPs to ensure alignment with AIC’s strategic goals and service expectations.
- Conduct regular engagement sessions and reviews to understand challenges, capabilities, and developmental needs.
- Monitor performance and provide structured feedback.
- Public engagement to promote Healthier SG and Age Well initiatives
- Co-Development & Action Planning
- Work with SPs to co-develop action plans that address gaps and improve service delivery.
- Collaborate with SPs to drive improvements toward agreed outcomes (service quality, participation, care integration).
- Partner SPs in identifying innovative practices that can be scaled or adapted.
- Capability Building & Support
- Assess SP staff and volunteer capabilities; identify training and development needs.
- Connect SPs to resources, toolkits, and learning platforms to strengthen competencies.
- Encourage peer learning and sharing of best practices across providers.
- Conduct centre’s expansion planning including site recce for centre’s main or satellite sites.
- Partnership Management
- Build strong, trust-based relationships with SPs, community partners, and relevant agencies.
- Act as a bridge between SPs and internal AIC teams to ensure timely follow-up and support.
- Surface ground insights to inform policy and programme development.
- Data Analysis & Insight Generation
- Analyse service utilisation data, programme participation rates, and feedback metrics to identify trends and gaps.
- Use data-driven insights to inform engagement strategies, action planning, and capability development.
- Collaborate with internal teams to ensure data is accurately captured, interpreted, and translated into actionable recommendations.
- Present findings in clear, visual formats to support decision-making and stakeholder communication.
Job Requirements
- Degree in any discipline with at least 4 years of related working experiences, preferably in community/ social care sector
- Strong critical and creative thinking skills to resolve challenges and improve existing policy and processes
- Proficient in written, analytical and communication/articulation skills
- Highly motivated, independent and pro-active team player, with keen attention to detail
- Ability to multi-task in a fast-paced environment and to calmly handle challenging situations
- Confident and comfortable to work with all levels of internal and external stakeholders
- Strong analytical skills to interpret service data, identify improvement areas, and translate insights into strategic actions..
- Collaborative mindset and comfortable in co-creating solutions with diverse stakeholders.