Assistant Manager / Senior Executive - Stakeholder Management, Enquiries & Support

This role will be under the Subsidies Grants’ Enquiries team, responsible for providing support to stakeholders and managing and responding to enquiries from clients and stakeholders, ensuring timely and accurate resolution of issues on healthcare subsidies schemes administration that enable seniors, patients and/or caregivers to acquire subsidised products and/or services. You will also support stakeholder management, process improvements, data tracking, and coordination efforts to enhance the efficiency of enquiry handling.

• Handle and respond to enquiries and escalations via email and other communication channels from members of the public as well as internal/external partners. Ensure accurate and timely response, escalating complex cases from clients, care, service or product providers as needed.  
• Work closely with internal teams to ensure consistent and accurate information dissemination (e.g. communicate implementation of new subsidies schemes, develop, or update internal and public-facing content and collaterals.) Provide support to training or knowledge-sharing initiatives to improve enquiry management.
• Gather feedback and data from care, service or product providers via regular operations metrics reporting or ad hoc focus group discussions to support formulation of initiatives to improve subsidies schemes’ administration.  For example, translate feedback into streamlined processes with care providers and work with system design team on system enhancements to improve subsidies schemes’ administration in the community. 
• Managing and maintaining effective relationships with internal and external stakeholders, ensuring clear communication and alignment of expectations with contract management functions such as overseeing contract lifecycle processes, monitoring compliance with contractual terms, tracking deliverables and working with stakeholders to manage variations and renewals to ensure adherence to governance requirements.

Kindly note that this role will be on 2 years contract, extension of employment will be subjected to programme renewal.

Job Requirements:

• Degree in any discipline, preferably with at least 3 to 5 years of experiences in healthcare, applicants without healthcare experiences but possesses relevant skills sets may be considered for the role.  
• Applicants with experience with enquiries and escalation management, client and partner engagement will have added advantage.
• Able to multi-task and work in a dynamic work environment with supervisory guidance from team lead. 
• Able to work independently and as a team player to collaborate with various stakeholders, internally and externally, with motivation to learn, grow and progress as a team.
• Possess strong interpersonal skills, good written and verbal communication and /or presentation skills.
• Creative and resourceful with problem-solving capability to handle ambiguity, manage escalation issues and provide effective resolutions.