Assistant Manager/Senior Executive, Partnerships and Enablers
The Assistant Manager/Senior Executive, Partnerships and Enablers Team, PDD will support the team to implement enablers and resources to equip and support AIC’s Account Managers to better engage community care providers and other non-care partners towards achieving AIC’s goals and outcomes.
The job scope includes:
- Support the operations of PRM system
- Ensure proper documentation and production of system requirements, user guides and materials.
- Work closely with IT team to ensure timely resolution of system issues and operability of systems for optimal user experience.
- Monitor PRM performance and identify potential risks and issues.
- Support the Enablers team in testing new platform updates and enhancements.
- Provide administrative support
- Support and help users troubleshoot and resolve access issues with PRM.
- Perform scheduled Partners data updates and maintain accurate data in PRM.
- Prepare monthly reports on platform usage
- Support the operationalisation of account management in AIC
- Maintain, review, and update the Account Management resources to enable account managers to deliver consistent engagement to our partners. These include regular review of SOPS, Partner Profiles, and resource packs.
- Support the delivery of onboarding and induction programmes; and organization of meetings to promote sharing and learning among account managers.
- Support the capability building and development of account managers
- Support the organization of external trainings and workshops to upskill our account managers.
- Collate and report on the feedback received on the training programmes.
Job Requirements
- Educational Qualifications: Recognised Degree in any discipline
- Relevant Experience
- Candidates who are new in the workforce are welcome
- Relevant experience in community care and multi-agency work/healthcare industry will be an added advantage, although not necessary
- Proficient in Microsoft Excel
- Personal Characteristics & Behaviors
- Build strong relationships: exhibit strong interpersonal skills to build rapport with diverse stakeholders and fosters collaborative partnerships.
- Communicates effectively: conveys information clearly to both technical and non-technical audiences.
- Solves problems analytically: approaches challenges with strong analytical and problem-solving skills.
- Proactive learning: exhibits curiosity and strong learning agility
- Manages time and priorities efficiently: organizes tasks effectively and able to manage multiple priorities simultaneously.
- Thrives in dynamic environment: Resilient, agile and adaptable in a dynamic environment.
- Takes initiatives and drives results takes ownership of given work tasks and delivers high-quality outcomes