Assistant Manager/Senior Executive, Quality Measurement & Implementation

This role will be responsible for developing and implementing quality measures, facilitating sector collaboration, managing awards, and supporting community care excellence initiatives.

1. Support the development of quality measures for eldercare services, which includes:
   1. Reviewing local service/regulatory requirements, good practices, international practices to identify potential quality measures that could be adopted by community care organizations (CCOs).
   2. Identifying and proposing suitable sector representatives to form a workgroup, who will deliberate and select the quality measures for the sector.
   3. Planning and organising meetings with the appointed workgroup, preparing meeting materials and performing the necessary secretariat duties.

2. Support the implementation of quality measures for the different community care services locally, which includes:
   1. Engaging community care leaders and organizations to share the purpose and obtain buy-in for the quality measures.
   2. Presenting (using Tableau) and analysing the data for the quality measures.
   3. Preparing reports for CCOs and AIC management.
   4. Conducting training to equip CCOs with skills and knowledge on how to interpret the measures and reports.
   5. Addressing questions from CCOs with regards to the quality measures.

3. Provide support in the management of the Community Care Excellence Awards, which includes the call for nominations, evaluation of the projects, planning and organizing the awards ceremony.

4. Provide support in other administrative duties.

Job Requirements:

• Degree in any discipline with 3 to 5 years of working experience. 
• Familiarity with analytics and statistical software e.g. Tableau, Stata and experience in data visualization, analysis and reporting will be required.

• Strong written and verbal communication skills.
• Effective interpersonal and engagement skills.
• Resilient and results oriented.