Assistant Manager/Senior Executive, Systems Goverance & Performance

To govern processes, IT and data by setting controls, managing risks, coordinating stakeholders, and ensuring compliance with policies and regulations.

• Engage stakeholders to review business needs, assess impacts, and ensure proposed system or process changes are aligned with organisational priorities and governance requirements
• Coordinate with IT teams and vendors to translate approved business requirements into controlled and well‑documented system enhancements
• Review and ensure the system documentation and confirm solutions meet the approved requirements and are fit for purpose prior to implementation 
• Plan, coordinate, and support change management activities to ensure staff are informed, prepared, and accountable for adopting new or enhanced processes and systems 
• Develop, document, and maintain internal policies, procedures, and workflows to support consistent governance, regulatory compliance, information security, and data protection
• Review, manage, and support data requests from internal and external stakeholders by assessing purpose, scope, and compliance requirements, and ensuring data is provided accurately, securely, and in accordance with approved governance frameworks
• Lead and manage the Feedback Analytics project by establishing governance structures, coordinating stakeholders, monitoring delivery, and ensuring outputs meet agreed objectives, controls, and assurance standards
• Support SGD’s Digital Transformation initiatives by contributing to governance‑led digital projects, process redesign, and adoption of digital tools, ensuring solutions are sustainable, compliant, and aligned with organisational strategy

Job Requirements  

• Basic Degree with minimum 3 of relevant experience in roles involving system governance, business process improvement, or IT‑enabled initiatives.
• Good project management skills  
• Strong analytical and critical thinking skills
• Ability to understand business processes and translate them into clear, controlled, and auditable system or data requirements
• Effective communication and stakeholder management skills  
• High attention to detail, strong organisational skills, and ability to operate effectively in complex and fast‑paced environments