Manager, Silver Guardian Volunteer Management

You will lead a team to provide over the recruitment and oversee a robust volunteer management system. 

•    Lead, mentor and supervise team, providing direction and support to achieve positive outcomes 
•    Oversee and provide strategic guidance in the implementation and maintenance of a robust volunteer management system to improve efficiency in volunteer management and volunteer scheduling 
•    Collaborate with IT vendor to develop strategy to facilitate and support partners and volunteers in onboarding and troubleshooting the volunteer management system within given timeframes, including conducting onsite/virtual briefings and training sessions when needed 
•    Research to identify best practices, trends, and innovative approaches in volunteer management. Implement strategies based on findings to improve volunteer engagement and program effectiveness 
•    Collect and analyse feedback from partners and volunteers regarding their experience with the volunteer programmes and using insights to recommend improvements  
•    Oversees data management, ensure accuracy and integrity of data for reporting and analysis purposes 
•    Build and maintain relationships with stakeholders such as volunteers and partners
•    Collaborate effectively with other teams within AIC to ensure alignment n AIC to ensure alignment and achieve organisational goals 

Job Requirements

•    Degree in relevant field is preferred with minimum 8 years of relevant experience, of which 3 years in managerial capacity
•    Proven track record of leading a high performance team 
•    Excellent communication skills and strong problem-solving, critical thinking, and analytical skills, to derive actionable insights 
•    Good interpersonal skills, meticulous and resilient
•    Ability to thrive under pressure in a fast-paced and changing environment.