Manager, Volunteer Management

Responsibilities
•    Oversee daily operations and guide team to establish controls and processes to ensure smooth volunteer operations to support policy needs.
•    Lead data analysis, develop and oversee dashboards, oversee data systems and data management processes, and ensure that data compliance, integrity and compliance with policies and organisational standards are met. 
•    Build, manage and sustain partnerships with healthcare organisations across the sector to identify volunteer opportunities in patient-facing and care-related roles with greater manpower needs and increase capacity for volunteer deployments.
•    Oversee engagement of new partners and increase capacity for volunteer deployments in the needed manpower roles. To also maintain good partnership and support from existing PHI and CCO partners.
•    Set up and refine processes for healthcare partners in volunteer deployment and management, including troubleshooting issues for partners, negotiating with partners, and maintaining timely and accurate volunteer records and data to achieve the desired outcomes.
•    Plan and organise engagement, recognition and appreciation events for volunteers and partner organisations.
•    Develop and implement enablers such as indemnity and insurance for healthcare organisations, including setting up the necessary processes.
•    Monitor KPIs, guide team towards achieving set targets and KPIs, and generate KPI reports.
•    Supervise and support the team in outreach/recruitment activities, and onboarding to orientate the volunteers.
•    Volunteer Management system (VMS) and Allowance disbursement to volunteers:
–    Engage stakeholders to develop, implement and use IT solutions
–    Guide the team in supporting volunteers and partners in VMS and allowance issues, including developing and reviewing VMS user guides for volunteers and partners to enhance user journey and nominating volunteers on VMS to facilitate their shift booking
–    Conduct monthly verification of volunteering hours with volunteers
–    Manage finance processes, including reconciliation of volunteer allowance and monthly disbursement of allowance
Requirements
•    Minimum 8 years of working experience with 2 years in a managerial capacity, with some knowledge of the healthcare, social and/or community care sectors. 
•    Preferably with some knowledge or experience in engaging and managing volunteers.
•    Proficiency in data collection, management, analysis, reporting, and compliance/governance.
•    Experience in budgeting and finance compliance/governance.
•    Strong communicator and writer, excellent interpersonal and stakeholder engagement skills.
•    Good organisational and resource (e.g. time, people) management skills.
•    Analytical and organised, able to translate concepts into actionable goals. 
•    Meticulous, resourceful and creative.