Manager, Workplace Experience

• Oversee and direct the Central Administration Team along with outsourced vendors in managing office tenancy agreements, providing common office supplies and equipment, overseeing outsourced mailroom and courier services, and handling workplace systems or minor projects.
• Create an annual work plan and budget requirements.
• Lead in the project management of workplace systems such as room booking and access card systems, minor renovations of spaces etc.
• Implement tracking measures to monitor progress, allocate additional resources, and offer guidance as necessary.
• Regularly engage with stakeholders and senior management to obtain approvals and support for the seamless execution of new initiatives.
• Lead the team in establishing, refining, and documenting processes into standard operating procedures.
• Conduct Requests for Proposals (RFPs) to select outsourced vendors.
• Gather and address client feedback through various channels promptly, analyzing reported issues to identify any that need a comprehensive approach.
• Perform regular reviews of business processes to ensure efficiency and effectiveness, suggesting improvements as needed.

Job Requirements

• Degree in Facilities Management, Business Administration or a related field with at least 5 years of managerial experience.
• Experience with Tender & Procurement Management, including submissions, proposals, and justifications for tenders and procurement
• Strong communication, writing, interpersonal, and stakeholder engagement and management skills.
• Analytical and organised, able to translate concepts into actionable goals. 
• Meticulous, resourceful and creative with the ability to lead team and to run multiple workstreams concurrently