Senior Executive, Assessor Management (Compliance)

You will be part of the Assessor Management Team in Grants Division, AIC to uphold fair and professional standards among MOH-accredited severe disability assessors, thereby instilling community confidence and ensuring eligible care recipients receive necessary financial assistance through AIC.

• You will be involved and eventually lead the accreditation training programme to expand the pool of national severe disability assessors. Your responsibility before and after each training event includes, but are not limited to, coordinating with relevant stakeholders (e.g. MOH, clinicians, internal divisions) on training dates and venue, preparing training materials and presentation, designing and sending direct mailers, preparing and collating registrations, as well as arranging and submitting staffing appointments to MOH for approval.
• You will be required to manage and support assessors including onboarding of healthcare professionals who passed the accreditation tests, providing advice and assistance to them on submission of assessments, troubleshoot when assessors encounter issues with their online accounts, as well as arranging appointments between assessors and patients.
• You will need to manage stakeholder communication, engage them at various levels for each project, such as seeking clarification and explanation, calling and replying to assessors to address feedback and complaints, and explaining best practices and proper procedures to help assessors improve standards and comply with SOPs.
• You are required to address all queries related to assessors/assessor’s organisations within stipulated timeline.  This includes but is not limited to matters in relation to system outage, training and accreditation, feedback and complaints, and onboarding/offboarding, to ensure high level of customer satisfaction. You are to exercise judgement to flag issue(s) for further discussions, if necessary.
• You will be required to support in secretariat duties and any other ad-hoc assignments, as per required by the team

Job Requirements:

• A degree holder, preferably with 2 years of working experience in audit background on healthcare organisations.
• Relevant experience in grant operation management in public sector or private sector in health or social care industry in back office or grant management operations is preferred.
• A good team player and willing to embrace and manage change.
• Possess good communication skills, both written and verbal, to clearly articulate the intent.
• Pays attention to details, proactive, resourceful, multi-tasking and enjoys analysing data.
• Possess good logical thinking and works well with ambiguity.
• Able and be comfortable to do presentations.