Senior Executive, Client Grants - Enquiries

This role is responsible for managing client enquiries, resolving escalated cases, supporting nursing homes with scheme-related transactions, handling status requests, engaging stakeholders, performing secretariat duties, and maintaining workflow documentation.

• Investigate and resolve client enquiries and escalated cases, including disputes and alleged fraud.
• Support nursing homes with scheme-related transactions such as applications, payments, admissions, and discharges to ensure proper grant usage.
• Handle status requests by responding promptly to stakeholders and ensuring necessary approvals are obtained before releasing information.
• Build and maintain strong relationships with stakeholders including MOH, MOM, CPF Board, and nursing homes.
• Serve as the main point of contact for nursing homes, ensuring all enquiries are acknowledged and addressed.
• Maintain accurate workflow documentation, SOPs, and archival records for decision-making reference.
• Engage stakeholders regularly to facilitate effective communication and collaboration.
• Perform secretariat duties, including recording meeting minutes and assisting with ad hoc assignments.

Job Requirement:

• Degree in business management or any discipline with minimum 3 years of working experience.
• Good interpersonal skills and able to engage stakeholders and manage complex customer service/ feedback related issues.
• Possess excellent writing, verbal communication and customer service skills, with the passion and patience to serve the seniors
• Able to keep calm and composure at high pressure situation.
• Good problem-solving skills to achieve the best outcome for the client and service provider.
• Able to work independently and as a team player, with motivation to learn and progress as a team
• Adaptable to changes