Senior Executive, Client Grants - Enquiries

Enquiries management:

• Investigate and resolve clients’ enquiries.
• Fact finding for escalated cases such as family dispute, appeals and reported cases of alleged fraud etc
• Assist nursing homes on all scheme-related transactions i.e. application, payment, admission and discharge matters to ensure correct grants usage

Handling of status requests

• Promptly reply external and internal stakeholders on the status request for all scheme-related transactions Ensuring proper approvals are sought before releasing of status requests.

Stakeholder engagement and communication

• Establish strong rapport with the relevant stakeholders such as MOH, MOM, CPF Board, nursing homes etc.
• Act as a reliable point of contact for all nursing homes, ensuring the enquiries are acknowledged and addressed.

Perform secretariat duties and any other ad-hoc assignments.

• Record meeting minutes.
• Assist on ad hoc duties.
• Maintenance of a proper repository on workflows, SOPs and archival records that serves as useful reference for making decisions.

Job Requirement:

• Degree in business management or any discipline with minimum 3 years of working experience.
• Good interpersonal skills and able to engage stakeholders and manage complex customer service/ feedback related issues.
• Possess excellent writing, verbal communication and customer service skills, with the passion and patience to serve the seniors
• Able to keep calm and composure at high pressure situation.
• Good problem-solving skills to achieve the best outcome for the client and service provider.
• Able to work independently and as a team player, with motivation to learn and progress as a team
• Adaptable to changes