Senior Executive, Quality Systems & Planning

The Quality Division drives efforts to uplift the quality of care and promote a culture of continuous improvement in the Community Care sector.

Within the Division, the Quality Systems & Planning team conducts research and identifies quality indicators, standards and useful tools that could be applied to the Community Care sector. The team’s current focus areas include quality measurement, quality assurance and building a quality culture within the Community Care sector, working closely with AIC Divisions, Community Care Organisations (CCOs), Regional Health Systems, Ministry of Health (MOH), and other stakeholders.

Job Responsibilities:

1. Support the development of quality measures for home care and other eldercare services, which include:
   1. Quality measures for home care services
      1. Organising and support workgroup meetings with the appointed home care workgroup, who will deliberate and select the quality measures for the sector.
      2. Organizing and support engagements with home care providers to share the purpose and details of the quality measures.
      3. Presenting (using Tableau) and analysing the data for quality measures.
      4. Preparing reports for CCOs and AIC management.
      5. Providing first-level helpdesk support for quality measures.
      6. Supporting the development of resources for CCOs.
      7. Supporting the communications from AIC to CCOs for quality measures matters.
         
         
   2. Quality measures for other eldercare services
      1. Reviewing local service/regulatory requirements, good practices, and international practices to identify potential quality measures for community-based care or similar services.
      2. Conducting a preliminary analysis and presenting the findings.
      3. Liaising with other AIC Divisions to support the team’s quality measurement work.
      4. Organising and support meetings with the appointed workgroup, who will deliberate and select the quality measures for the sector.

2. Assist in the implementation of the Nursing Home Safety Culture Survey and other key quality initiatives such as:
   1. Supporting the safety culture survey for nursing homes through working with survey vendor and CCOs.
   2. Conducting post-survey engagements such as workgroups or community of practices (CoP) with nursing homes to build a culture of safety for their organisations.

3. Provide support in the implementation of new requirements, as stipulated by the Ministry of Health, quality assurance programme and other capability building efforts for the community care sector”.

Job Requirements:

• Degree in any discipline with least 1 year of relevant working experience. 
• Experience in data collection, analysis, visualisation and reporting; and knowledge of the community care sector would be an advantage.
• Familiarity with analytics and statistical software e.g., Tableau, Stata would be an advantage.
• Effective interpersonal, engagement and follow-up skills
• Strong written and verbal communication skills
• Passion for quality and ageing issues
• Resilient and results-oriented
• Candidates with clinical background are preferred